Privacy policy
Privacy Policy
This Privacy Policy explains how UK Building Supplies collects, uses, stores and shares personal information when you visit www.ukbuildingsupplies.co.uk, place an order, contact us, create an account, sign up to marketing, or otherwise use our website and services.
UK Building Supplies is an online supplier of building, landscaping, paving and construction-related products. Orders may be fulfilled directly by UK Building Supplies or through trusted suppliers, manufacturers, merchants, courier networks, pallet networks and third-party haulage partners.
For the purposes of data protection law, UK Building Supplies is the data controller for the personal information we collect and use.
Contact details:
UK Building Supplies
UK Contracts Group
The Office
5 Windrush Road
Kesgrave
Ipswich
IP5 2NY
United Kingdom
Email: simon@ukbuildingsupplies.co.uk
Nothing in this Privacy Policy affects your statutory rights.
Information We Collect
We may collect and use the following personal information:
- name
- billing address
- delivery address
- email address
- telephone number
- order details
- payment confirmation details
- account login details where an account is created
- product enquiries and customer support messages
- delivery instructions
- return, refund and complaint information
- website usage information
- IP address
- browser and device information
- cookie and tracking information
- marketing preferences
We do not intentionally collect sensitive personal information unless you choose to provide it to us.
How We Collect Information
We collect personal information when you:
- place an order
- create an account
- contact us by email, phone, website form, live chat or social media
- request a return or refund
- make a complaint
- sign up to marketing
- leave a review
- browse or interact with our website
- accept, reject or manage cookies through our website
We may also receive information from third parties who help us operate our website, process payments, deliver orders, prevent fraud, provide customer support, manage marketing or analyse website performance.
This may include Shopify, payment providers, couriers, pallet networks, suppliers, manufacturers, merchants, haulage partners, review platforms, marketing platforms and analytics providers.
Why We Use Your Personal Information
We use personal information to:
- process and manage orders
- take and confirm payment
- arrange delivery
- provide order updates
- handle returns, refunds, exchanges and complaints
- respond to customer enquiries
- manage customer accounts
- detect and prevent fraud
- improve our website and services
- send service messages about your order
- send marketing where permitted
- show relevant advertising where permitted
- comply with legal, tax and accounting obligations
- enforce our terms, policies and legal rights
Lawful Basis For Using Your Information
We only use personal information where we have a lawful basis to do so.
We may use your information because:
- it is necessary to perform a contract with you, such as processing your order, arranging delivery or handling a return
- it is necessary to comply with a legal obligation, such as tax, accounting, consumer law or data protection requirements
- it is in our legitimate interests, such as improving our website, preventing fraud, dealing with customer service issues, protecting our business and managing supplier or delivery communications
- you have given consent, such as for certain marketing or non-essential cookies
Marketing
We may send marketing emails where you have consented to receive them or where we are otherwise permitted to do so by law.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at simon@ukbuildingsupplies.co.uk.
We may still send you non-marketing messages about your order, delivery, payment, return, refund or customer service enquiry.
Cookies And Tracking
Our website uses cookies and similar technologies.
Cookies help us:
- operate the website
- remember your preferences
- process shopping baskets and checkout
- understand how customers use the website
- improve website performance
- support marketing and advertising where permitted
Some cookies are necessary for the website to work properly. Others, such as analytics or advertising cookies, may require your consent.
You can manage cookies through your browser settings and, where available, through the cookie settings shown on our website.
Blocking cookies may affect how the website works.
Who We Share Information With
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
This may include:
- Shopify and website service providers
- payment processors
- banks and fraud prevention providers
- couriers and delivery companies
- pallet networks and haulage companies
- suppliers, manufacturers and merchants
- customer support providers
- email and marketing platforms
- analytics and advertising providers
- accountants, insurers, legal advisers and professional advisers
- HMRC, regulators, courts, law enforcement or other authorities where required by law
Where an order is delivered directly by UK Building Supplies, a supplier, manufacturer, merchant, courier, pallet network or haulier, we may share the customer’s name, delivery address, phone number, email address, order details and delivery instructions so the order can be delivered correctly.
Payment Information
Payments are processed securely by third-party payment providers.
We do not store full card details on our own systems.
Payment providers may collect and process payment information in accordance with their own privacy policies and legal obligations.
Reviews And User Content
If you leave a review or submit user-generated content, that content may be visible publicly.
Please do not include personal information in public reviews unless you are happy for it to be seen by others.
How Long We Keep Information
We keep personal information only for as long as necessary.
Order, payment, tax, accounting and transaction records are usually kept for at least 6 years to comply with legal and business record requirements.
Customer service, return, refund and complaint records may be kept where needed to resolve disputes, protect our legal position and manage ongoing customer issues.
Marketing information is kept until you unsubscribe or ask us to remove it, unless we have another lawful reason to keep it.
Website usage and cookie data is kept for the period set by the relevant cookie, analytics or advertising provider.
International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, appropriate safeguards will be used where required by law. This may include adequacy regulations, standard contractual clauses or other lawful transfer mechanisms.
Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
However, no website, email system or online service can be guaranteed to be completely secure.
Please do not send highly sensitive information to us by email unless necessary.
Your Rights
Under data protection law, you may have the right to:
- ask what personal information we hold about you
- ask for a copy of your personal information
- ask us to correct inaccurate information
- ask us to delete personal information in certain circumstances
- ask us to restrict how we use your information
- object to certain uses of your information
- ask for your information to be transferred to another provider where applicable
- withdraw consent where we rely on consent
These rights are not absolute and may depend on the circumstances.
To exercise your rights, contact:
simon@ukbuildingsupplies.co.uk
We may need to verify your identity before responding to a request.
Complaints
If you have a concern about how we use your personal information, please contact us first so we can try to resolve it.
Email:
simon@ukbuildingsupplies.co.uk
You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.
Changes To This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, systems, suppliers, legal obligations or data protection practices.
The latest version will always be published on our website.
Contact
For questions about this Privacy Policy or how your personal information is used, contact:
UK Building Supplies
UK Contracts Group
The Office
5 Windrush Road
Kesgrave
Ipswich
IP5 2NY
United Kingdom
Email: simon@ukbuildingsupplies.co.uk